Shipping:

We offer shipping services for our products within Australia. Please review the following information regarding our shipping policies:

Shipping Methods:

We utilise reputable shipping carriers to ensure timely and secure delivery of your orders. The available shipping methods are:

Standard Shipping: Estimated delivery time is 2-8 business days.

Express Shipping: Estimated delivery time is 1-4 business days.

Shipping Fees:

Shipping fees are $10 for standard shipping and $15 for express. The exact shipping cost will be displayed at the checkout before you finalise your purchase.

Order Processing Time:

We strive to process and dispatch all orders within 1-2 business days after the order has been placed. However, during peak seasons or promotional periods, there might be slight delays.

Returns:

We want you to be completely satisfied with your purchase. If you wish to return a product, please familiarise yourself with our return policy:

Eligibility:

To be eligible for a return, the following conditions must be met:

The return request must be initiated within 14 days from the date of receiving the product.

The product must be unused, in its original packaging, and in the same condition as when you received it.

Proof of purchase, such as an order number or receipt, is required.

Return Process:

To initiate a return, please email our customer support team at  yoniglowintimatecare@gmail.com with your order details and reason for return. Our team will guide you through the return process, including providing the necessary return address.

Return Shipping:

The customer is responsible for the shipping costs associated with returning the product unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method to ensure the safe return of the product.

Refunds:

Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed using the original payment method within 7 business days.